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Old November 19th, 2009, 10:30:18 PM   #41
roguematt7
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Whoops! Guess they didn't have my Ms. Marvel statue in stock after all, faaaaaaaantastic. Shouldn't they have checked their supply of statues BEFORE taking my money and getting my hopes up? *sigh*

Last edited by roguematt7; November 23rd, 2009 at 11:46:49 AM..
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Old November 20th, 2009, 02:01:07 AM   #42
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now, l know why they went bust hahaha
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Old November 20th, 2009, 08:04:39 PM   #43
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Well my order finally arrived today. It shipped out two days ago. So, they may not be out to rip people off but the way they run things sure needs an overhaul.
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Old November 20th, 2009, 09:55:04 PM   #44
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Got an email today with my UPS tracking number, but it's for 2.1 LBS, so I assume it's only for one of the busts I ordered. Estimated delivery isn't until the 30th, so looks like I'll have to wait awhile to find out what I'm actually getting...

Still no reply to any of my attempts to contact Toyrocket and no refund for my canceled items...
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Old November 20th, 2009, 10:30:43 PM   #45
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I got my Mojo MB and Blastaar MB today.

I checked my CC statement and I was refunded for 1 out of the 4 I ordered so this means they still owe me a Super Adaptoid MB or a refund.
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Old November 25th, 2009, 11:00:49 AM   #46
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my office told me l receive a huge box todaz

but l didnt receive any billing or shipping notice from them (any of guys got the notice?), hellz l hope they dun charge me tons for shipping
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Old November 25th, 2009, 02:14:38 PM   #47
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Quote:
Originally Posted by aaronica View Post
my office told me l receive a huge box todaz

but l didnt receive any billing or shipping notice from them (any of guys got the notice?), hellz l hope they dun charge me tons for shipping
If I remember correctly, shipping was a flat $7.95. I ordered the Bowen Medusa ($87.00) and the SS Cloak and Dagger Comicquette ($80) and I was charged $7.95 shipping. If you have seen the Dagger statue the box is huge so I made out not only on the statue prices but on the shipping as well. It's as if I got Medusa for free if I paid close to retail for the Dagger.
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Old November 26th, 2009, 04:25:35 AM   #48
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yup, but l stay overseas nw waiting for my credit card bill
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Old December 1st, 2009, 05:40:39 PM   #49
Vander
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Got my package yesterday and it was just the Machine Man bust, so I got 1 out of the 4 items I ordered. Still no refund for the other items, no response to my emails, nobody answers the phones when I call and their voicemail box is always full so can't even leave a message...

At this point it looks like all I'm going to get for the $108 I paid is a bust that was supposed to cost $22.50...
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Old December 1st, 2009, 06:24:50 PM   #50
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I was refunded for the Super Adaptoid on 11/25. So I ended up getting 2 out of the 4 busts I ordered.
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Old December 1st, 2009, 07:15:50 PM   #51
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How long did it take them to ship your orders out?
I ordered a couple weeks ago and haven't seen anything yet. All items still say "processing"

I emailed them and got an email that reads:

We received your inquiry regarding your order. Toyrocket.com has recently relocated to a new, more streamlined operational center and consequently some orders have been taking longer to ship. Rest assured that we are fulfilling orders as quickly as possible and will get your item(s) to you soon. We are restructuring our operations to provide better service to our customers and we appreciate your patience during this period.
Thank you ,
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Old December 1st, 2009, 07:34:33 PM   #52
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Nos, reply to that e-mail and see if a real person responds. I was getting the automated responses too and when I would e-mail them back saying it made no sense a real person would respond.
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Old December 1st, 2009, 10:14:22 PM   #53
aaronica
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l receive my order last week but l got no billing notice nor any tracking no (did u guys get any)

l still have no idea hw much l am charged for the order until my credit card statement arrived

But it was packaged very nicely, so kudos to them, but their customer service can defn be improved.
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Old December 2nd, 2009, 05:51:24 PM   #54
Vander
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Still can't get through by phone, but I did just get a $29 refund from Toyrocket for the Blastaar bust. Now if they'll simply refund the other $49 they owe me I'll be happy to put this all behind me...
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Old December 2nd, 2009, 10:10:50 PM   #55
aaronica
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l got charged an additional amt of 62 USD from my initial order amt

Wonder what it is for.....
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